時間：大半年前在這裡剛開張的時候
其實這已是幾個月前的事，不過發生了就是發生了，總要在這裡跟大家分享一下的。
我是每天周圍吃的人，五湖四海什麼地方也都吃過，無論是店家邀約又或是自己消費也好，在外用餐的經驗算是非常豐富。當中奇遇不少，但好像是日般被餐廳經理沒收餐牌的，也算是第一次。
這個老牌子也來到香港
事情是這樣的：話說這裡新張營業，當然要來試一試。這個品牌（The Wellness Group）已是逾170年的茶葉老牌子，源自新加坡而在日本、英國及美國等都設有分店，現在就開來香港了。除了下午茶，看餐牌也有早餐及午餐供應的。就早一點來，由朝吃下去，想在一天內試勻早餐、午餐及下午茶。
就來一試
一坐下已有阻滯。話說甫進店就看到這裡以大量的茶罐做裝飾，看上去也頗有特色的。本能地舉機就拍，但旋即給侍者走過來制止。為何不準拍照？侍應的回覆原來這裡的內部裝修設計是有專利的。裝修設計也有專利？真的未聽過。唯有停止拍照，專心等食物的來到才算。
聲稱有專利的裝修
在早餐餐牌中選來New York Breakfast，就是茶、果汁及Eggs Benedict的組合。除了茶，我留意的當然是Eggs Benedict。切開一看，蛋是溏心的而蛋黃不會全是流質而一泄如注。豐腴帶點糯口的蛋黃加上帶點酸味及濃郁牛油香的荷蘭汁，效果是不錯的。墊底的鬆餅脆口也帶點韌性，配合起來也好吃的。超過二百元的早餐，也有一定水準的。
不便宜的早餐
水準是不錯的
還有杯茶未喝，但已到了午餐時報，又來幾味試試。Lobster Timable是我喜歡吃的前菜選擇，這裡的龍蝦肉成份不少，吃起來爽甜而加上牛油果的豐腴，在口感上也配合得來的。以酸忌廉及香草去調味，配上菠菜苗同吃，份量恰到好處也很不錯。
好吃的龍蝦塔
在餐牌上看到鴨肝醬，也來一客試試水準如何。兩片厚厚的鴨肝醬口感幼滑之餘還保留一點點的鴨肝質感，甘香腴美如。如覺太膩的話加入放在一旁的櫻花茶啫喱同吃，味道帶點甜而茶香又正好減低了鴨肝的滯口感覺，可惜的是只欠一件有水準的多士。
鴨肝醬也不錯
好了，吃至此也是來一杯茶喝喝的時候。這裡的茶牌也真的有規模，列上過百款不同的茶葉，琳瑯滿目也令人目不暇給。又是慣性的拿相機對著茶牌拍照，但洋人經理二話不說的就將其搶走。在沒預警的情況下此舉也真的沒禮貌之至，問為何原來茶牌也如四周環境一樣是不準拍照的。不準影，可以跟我說。將我手上的茶牌搶走，是很沒禮貌的做法。
茶牌給搶去了
給沒收了茶牌的我也沒有什麼事可以做，就拿出手提電腦在工作吧。過了一會連女侍應也來問我還在等什麼？我說還有茶未喝，但茶牌卻給收去了，不知該選什麼。結果茶牌又回到我手了，要了一杯大吉嶺，茶香不香也沒相干，因為心情已給完全破壞掉。
不會再回來的地方
我知道，無論我說什麼都好，店子的位置好加上在名牌效應底下，這裡還是每天都座無虛席。但有時真的很奇怪，做服務性行業的人的禮貌舉止是如此，店子是如何請人的？這是在我的網誌中少有服務是0分的店子。
結論：不會回來
評分：（以5個&為滿分）
食物：&&&&
服務：零分！
環境：&&&1/2
餐廳資料：
TWG Tea House
中環港景街1號
國際金融中心商場1樓1022號舖
2796 2828
HAHAHAHAHAHA!!! Was this the same manager who snatched the menu away from me at g.e. last year??!!! That was so unbelievably rude!!!
回覆刪除Peech，不是同一個人也至少是同鄉！
回覆刪除OMG! I cannot believe how rude the manager was!! Their upper management should know about this!
回覆刪除I think you haven't seen the notice on "NO拍照".
回覆刪除Next time pay attention on it.
No free of lunch make u angry ?
回覆刪除But as long as there are people queueing up for such an experience, the management won't give a toss.
回覆刪除People should start voting with their feet.
Whether the shop is popular or not is irrelevant to me, afterall I won't return.
回覆刪除Where is it posted? And even though they say so I see no point of getting back the menu rudely.
If no free meal will make me angry, 8.5 out of 10 post here I should be dissatisfied. You should be looking into and teasing those who open their blog for free meals. Not me, out of my 1226 meals only 124 of them were by invitation. Next time you should pay attention to that.
Haha so rude~
刪除"No free of lunch make u angry ?"
Please try to fix your grammar when teasing someone.
Its embarrassing...
What is so secretive about the tea list/menu that the righteous bastard of the manager thought it to be appropriate to snatch it away from you?
回覆刪除Does the list contain the same teas that are offered in the store and available for purchase to consume at home, or even available for purchase online? It makes no sense.
I can understand no photos for a restaurant who does not want their secrets or popular dishes copied (there are many establishments and Japanese chain restaurants/bakeries/buffets that are very paranoid about that in Taipei) but those have usually been very polite about letting people know "no photographing" even if signs are posted but they give the benefit of the doubt to the person (and for them to have a chance to stop photographing). Hell even Michelin star restaurants don't pull this kind of BS. This is just a brunch place....and not even in a hotel. So crazy.
We have TWG here in Singapore. I went once with my husband. It was nice and that's it. We have not been back since.
回覆刪除I think it's just plain rude to snatch a customer's menu away. No way we should expect this kind of treatment. If we are not allowed to take photos, just tell us nicely. What lousy customer service TWG has!
that 洋人經理 has attitude problem, he ignored me even I was standing at the entrance for 5 mins!And they force people to line up outside the store so to look popular! Other shops in IFC would get your phone number and call you back later when the table is ready!
回覆刪除建議樓上的朋友, 沒時間看過所有的文, 都看看近期的吧, 同樣是8月的文都懶刨, 卻拋一條蠢問題出來, 難怪要匿名. (對, 蠢, 自己知好了.)
回覆刪除http://www.gourmetkc.blogspot.hk/2012/08/70.html
--->匿名<--- 無聊人講無聊話唔駛理佢,KC.
回覆刪除--->無品野人經理<---
真係唔知佢點喺我哋嘅地方生存.
佢一定係唔記得咗呢度係香港.
唔識專重人嘅人係唔會有人專重嘅.
遲早自食其果.
睇到KC你呢次遭遇,
真係睇到眼火爆 :P
Why have to pay high price for bad service? Even though they have tasty food, I would not go. KC write to their top management and complaint about it. I don't think they can use such manner to tell customer not to take photos.
回覆刪除在現世代，這種不準拍照的規矩顯得多麼不及事宜。食客拍照是將消費經驗提升，對經營者來說也是建立品牌的其中一種手法。就算這家餐廳真的不希望顧客拍照，“因為有專利”所以不準拍照這個理由也牽強和可笑，當然搶走茶單這種做法也更奇怪，對做生意來說，簡直是公關災難的又一實證。
回覆刪除Thanks for all the reviews with objective points and comments, reading your blog become my everyday habit when I am not in Hong Kong and miss the restaurants in Hong Kong.
回覆刪除ADD OIL!
This kind of rude services is unacceptable. I'd report it to his supervisor or to his company.
回覆刪除A regular reader who really appreciates KC's reviews, I have yet to submit any comments until now. This incident prompts me to write in support of KC's review. Whatever objection the manager had with photography, he could have politely explained it to his client. His behavior was appalling for any restaurant, let alone one whose theme is "wellness". One would expect them to make an open apology to KC. Someone who is more tech savvy should probably make a case on Facebook, I for one will boycott this restaurant.
回覆刪除Sophia
我行過都覺得裝潢幾靚, 原來係有專利架! LOL
回覆刪除忽發奇想：
回覆刪除裝修唔畀影相，咁素描、寫生又畀唔畀？
餐牌唔畀影，咁用手提打字機照打一份又得唔得？
冇餐牌，唔知叫乜，咁叫六安、香片、普洱、盒仔茶、七星茶、開奶茶、十八茶又有冇呢？
講真，我都唔喜歡人地一面食，一面影相。不過，君子動口不動手，勸唔聽先請對方離開，呢樣係幼稚園程度禮貌。更何況，如果因為強搶menu而食客被「界刀】傷，就算個傷口幾細，洋經理都一樣衰刑事。
I'm surprised to see so many people got tricked successfully by this company with just a "1837" in their logo. Even KC was being mislead into thinking that it was a "170年的茶葉老牌子".....
刪除But actually "1837" was merely the year tea trade was made official in Singapore, NOT the year this company was established! In fact, this pretentious company was only established in late 2007 with their first tea salon/shop opened in 2008 at Singapore!!!
They are smart enough to remove any timeline associated with their company history from their website... but from the web you can still find some related news/press release/tv interviews, such as this:
http://www.forbes.com/global/2009/1214/life-singapore-murjani-bouqdib-twg-ritzy-tea.html
As you can see, with no more than 5 years of age, this company is still very very young and no wonder they have yet to learn any proper manners...?
我係fb見到有朋友去high tea有影相,不過就係成班朋友係相入邊個種.
回覆刪除what i dont like with this place is queueing. we're here to relax and enjoy, why do we have to queue? think it is not difficult to provide reservation service.
回覆刪除呢間星洲假古董茶店，100％抄足法國的Mariage Freres咁滯，梗係唔比影相啦，費事比人告吖嘛。。。
回覆刪除成＄100杯茶，仲無得加熱水，態度由差，i also will not return!